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Submit a Support Request

We get quite a lot of requests, so we must humbly ask that you please give us some time, while we get to you in a first come first served manner.

Sorry - We do NOT offer telephone or social media support.

To submit a Missing Currency Support Request, please follow any of the directions below.

While using an app
Most Tapjoy partners have an offerwall built right into the app. To submit a Support Request from within a partner's app:

  • Go back to the in-app store that presented you the offerwall.
  • Once on the offerwall, scroll to the bottom.
  • Tap on the hyperlink that says "Missing currency?". (it may say something slightly different)
  • Tap on the "Select Offer button".
  • Choose the offer that you completed.
  • Fill in your email address, and a quick description.
  • Tap on the "Submit Support Request" button.

While using the MyTapjoy App
To Create A Missing Currency Support Request from the MyTapjoy App:
  • Tap on the Application which you are missing currency from
  • Tap "Track Rewards" at the top
  • Tap the offer which you didn't receive your currency for
  • Tap "Contact Customer Support" at the bottom
  • Fill out the requested fields and click "Submit"
  • You will be returned to the Reward Details page, where it will show "Contact Support on..."
Download today!
Google Play Store
Apple App Store

If you have been asked to send us an email please send it to
You must include your reference number in the email. (Example: ref:_00D300pf03._50013x8OSi:ref)