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Submit a Support Request

We get quite a lot of requests, so we must humbly ask that you please give us some time, while we get to you in a first come first served manner.

Sorry - We do NOT offer telephone or social media support.

To submit a Missing Currency Support Request, please follow any of the directions below.

While using an app
Most Tapjoy partners have an offerwall built right into the app. To submit a Support Request from within a partner's app:

  • Go back to the in-app store that presented you the offerwall.
  • Once on the offerwall, scroll to the bottom.
  • Tap on the hyperlink that says "Missing currency?". (it may say something slightly different)
  • Tap on the "Select Offer button".
  • Choose the offer that you completed.
  • Fill in your email address, and a quick description.
  • Tap on the "Submit Support Request" button.


While using the MyTapjoy App
To Create A Missing Currency Support Request from the MyTapjoy App:
  • Tap on the Application which you are missing currency from
  • Tap "Track Rewards" at the top
  • Tap the offer which you didn't receive your currency for
  • Tap "Contact Customer Support" at the bottom
  • Fill out the requested fields and click "Submit"
  • You will be returned to the Reward Details page, where it will show "Contact Support on..."
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Google Play Store
Apple App Store



If you have been asked to send us an email please send it to help@support.tapjoy.com
You must include your reference number in the email. (Example: ref:_00D300pf03._50013x8OSi:ref)