Submit a Support Request
We get quite a lot of requests, so we must humbly ask that you please give us some time, while we get to you in a first come first served manner.
To submit a Missing Currency Support Request, please follow the directions below.
While using an app
Most Tapjoy partners have an offerwall built right into the app. To submit a Support Request from within a partner's app:
- To submit a Support Request from within a partner's app:
- Go back to the in-app store that presented you the offerwall
- Once on the offerwall, click the 3 horizontal lines (menu) at the top left
- Tap on the link titled "Reward Status"
- Tap on the "Not Rewarded" tab
- Choose the offer that you completed (May take up to 24 hours for "Submit" button to show)
- Tap "Request Support" and fill in your email address, a quick description and accept the "Terms of Service"
- Tap on the "Submit" button
Please note we are not able to support tickets for video offers!