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TitleSubmit a Support Request

Submit a Support Request

We get quite a lot of requests, so we must humbly ask that you please give us some time, while we get to you in a first come first served manner. 

To submit a Missing Currency Support Request, please follow the directions below.

While using an app

Most Tapjoy partners have an offerwall built right into the app. To submit a Support Request from within a partner's app:

  • To submit a Support Request from within a partner's app:
  • Go back to the in-app store that presented you the offerwall
  • Once on the offerwall, click the 3 horizontal lines (menu) at the top left
  • Tap on the link titled "Reward Status"
  • Tap on the "Not Rewarded" tab
  • Choose the offer that you completed (May take up to 24 hours for "Submit" button to show)
  • Tap "Request Support" and fill in your email address, a quick description and accept the "Terms of Service"
  • Tap on the "Submit" button

  • Please note we are not able to support tickets for video offers!